1. About FashForge
FashForge is an online fashion styling business in South Africa. In these terms, "FashForge", "we", "us" and "our" mean FashForge. "You" means the person buying from us.
We style complete outfits, and sell some individual pieces, from South African brands such as THE FIX, Sissy Boy, LEGiT and adidas. FashForge is an independent business and is not affiliated with or endorsed by these brands. Brand names and logos belong to their owners.
- Business
- FashForge
- Website
- https://fashforge.co.za
- WhatsApp and phone
- +27 67 256 5980 (queries only)
- Contact form
- On our website, fashforge.co.za (queries only)
- @fashforge_official_account
- Physical address
- Our physical address for returns is provided when a return is confirmed.
2. These terms
These terms apply when you use fashforge.co.za or buy from us. Please read them together with our Refunds and Cancellations Policy and our Delivery Policy, which form part of these terms.
By placing an order, you confirm that you have read and accept these terms. Nothing in these terms takes away any rights you have under the Consumer Protection Act 68 of 2008 (CPA), the Electronic Communications and Transactions Act 25 of 2002 (ECT Act), the Protection of Personal Information Act 4 of 2013 (POPIA) or any other South African law. If anything here conflicts with the law, the law wins.
3. Ordering
Orders are placed and paid for on our website, fashforge.co.za.
WhatsApp and the contact form on our website are for queries only. We do not take orders or payments through WhatsApp.
We confirm your order by email. Your order is accepted once we have confirmed it.
If we cannot accept your order for any reason, we will refund you in full.
We deliver anywhere in South Africa. See our Delivery Policy.
4. Stock and sizes
Stock can change quickly, so a piece can sometimes sell out after you have paid. If that happens, we will contact you within 3 working days and you can choose:
- an alternative size or a similar piece (we will tell you about any price difference first, and you can say no);
- a full refund of the unavailable item(s); or
- if the item is part of a full outfit and you would rather not go ahead, a full refund of the whole outfit.
If we do not hear from you within 3 working days, we will refund the unavailable item(s). More detail is in our Refunds and Cancellations Policy.
5. Prices and mistakes
All prices are in South African Rand (ZAR).
You pay the price shown at checkout, plus any delivery fee shown before you pay.
We may change our prices at any time, but a change will not affect an order you have already paid for.
We work hard to keep prices and descriptions correct, but mistakes can happen. If a price is clearly and obviously wrong (for example a R1,200 jacket showing as R12), we do not have to sell at that price. We will contact you, and you can either pay the correct price or cancel for a full refund.
6. Payment
Payment is by card only, through PayFast, a secure South African payment gateway, on our website.
You enter your card details on PayFast's secure payment page. FashForge never sees or stores your card details.
By paying, you confirm that you are allowed to use the card you pay with.
PayFast's own terms of use also apply to your payment.
7. Images and colours
We style outfits and may use AI-generated images to show them. The clothing type and look are not changed and match the original items. The original product details are provided on each product page.
Colours can look different on different screens, so the real item may look slightly different from the image.
Sizes follow each brand's own size guide, and fit can differ between brands. If you are unsure, WhatsApp us before you order and we will help.
Accessories or extra items shown in an image are only included if they are listed as part of the outfit.
8. Authenticity and quality
We sell genuine items bought directly from the brands. Under the CPA, the goods you buy must be of good quality and free of defects. If an item is faulty, contact us and we will sort it out with you. See our Refunds and Cancellations Policy for how this works.
Some brands also offer their own guarantees. Any brand guarantee is in addition to your rights under the law, not instead of them.
9. Your privacy
We respect your privacy and handle your personal information in line with POPIA.
- What we collect: only what we need, such as your name, phone number, email address, delivery address and order details.
- Why: only to process and deliver your order, keep you updated about it, and handle any returns or refunds.
- Who we share it with: only PayFast (to process your payment) and our courier (to deliver your parcel), and only what they need.
- No selling and no marketing: we never sell your information. We do not send marketing messages.
- How long: we keep your information only as long as we need it for your order and for record-keeping the law requires.
- Your rights: you can ask us to show you, correct or delete your information by contacting us. If you are unhappy with how we handle it, you can complain to the Information Regulator of South Africa.
10. Our content
Our styling, images and text on the website and on Instagram belong to FashForge or to their owners. Please do not copy them for business use without our permission.
11. Limits on our responsibility
We will always take reasonable care with your order. As far as the law allows:
- we are not responsible for indirect losses (for example loss of income) linked to your order;
- we are not responsible for delays caused by things outside our control, such as courier problems, strikes, load-shedding or severe weather; and
- our total responsibility for any order is limited to the amount you paid for that order.
None of this limits your rights under the CPA, including your right to safe, good-quality goods, or any responsibility that the law does not allow us to limit.
12. Questions and complaints
Please contact us first on WhatsApp or through the contact form on our website. We aim to reply within 3 working days and to resolve things fairly. If we cannot resolve a complaint, you may contact the Consumer Goods and Services Ombud (CGSO) or the National Consumer Commission.
13. South African law
These terms are governed by the laws of the Republic of South Africa, and South African courts have jurisdiction.
14. Changes to these terms
We may update these terms from time to time. The latest version will always be on our website. The version that was live when you placed your order applies to that order.
15. General
If any part of these terms is found to be invalid, the rest still applies. If we do not enforce a term straight away, we can still enforce it later.