We want you to love your outfit. This policy explains when you can return something and how refunds work. It forms part of our Terms and Conditions and does not reduce any of your rights under the Consumer Protection Act (CPA) or the Electronic Communications and Transactions Act (ECT Act).
- Item sold out after you paid
- Your choice: alternative size or piece, refund of the item, or refund of the whole outfit.
- Changed your mind
- We do not accept returns for change of mind.
- Wrong, damaged or missing item
- Tell us within 48 hours of delivery. We pay the return courier.
- How refunds are paid
- To your original payment method, within 4 days of receiving the return.
1. When we cancel an order
We may cancel all or part of an order if a piece is no longer available, there is an obvious pricing or description mistake, we suspect fraud, or we cannot deliver to your address. If we cancel, we will tell you why and refund what you paid for the cancelled part in full. We will not charge you any cancellation fee.
2. If a piece sells out after you have paid
A piece can still sell out after you have paid. If this happens, we will contact you within 3 working days and you can choose one of these:
- An alternative. We suggest another size or a similar piece. If the price is different, we tell you first. You pay the difference or we refund it. You can say no.
- A refund of the unavailable item(s). We send the rest of your order as normal.
- A refund of the whole outfit. If the missing piece is part of a full outfit and you would rather not go ahead, we refund the whole outfit, including any delivery fee.
If we do not hear from you within 4 days, we refund the unavailable item(s).
3. Changed your mind
We do not accept returns because you changed your mind. We accept returns only if an item arrives damaged, in a size you did not order, or if you received the wrong item.
4. Wrong, damaged or missing items
Please check your parcel when it arrives. If something is wrong, damaged or missing, tell us within 48 hours of delivery and send photos of the item, the label and the packaging. Please keep the item unused with its tags on. We will cover the cost of the return and send you the correct item (if it is available) or give you a full refund.
5. How to return something
- WhatsApp us on +27 67 256 5980 or send a query through the contact form on our website with your order number, the item(s), the reason, and photos if the item is damaged or wrong.
- We will confirm your return and give you the return address.
- Pack the item(s) securely and include your order number.
- Send the parcel with a courier that gives you a tracking number, and keep your proof of sending.
6. How and when refunds are paid
Refunds go back to your original payment method. Card payments are refunded through PayFast to the same card.
We process your refund within 4 days of receiving the return. Your bank may take a few extra days to show it.
We do not give refunds in cash.
7. When we may refuse a return
We may refuse a return if there is nothing wrong with the order.
8. Contact us
- Business
- FashForge
- Website
- https://fashforge.co.za
- WhatsApp and phone
- +27 67 256 5980 (queries only)
- Contact form
- On our website, fashforge.co.za (queries only)
- @fashforge_official_account
- Physical address
- Our physical address for returns is provided when a return is confirmed.