This policy explains where we deliver, what it costs and what to expect. It forms part of our Terms and Conditions.
1. Where we deliver
We deliver anywhere in South Africa, to a physical street address. We do not deliver outside South Africa.
2. Delivery fees
- Orders over R4,000
- Free delivery
- All other orders
- Delivery fee charged based on location, shown at checkout
Any delivery fee is shown before you pay. You will never be charged a delivery fee you did not see at checkout.
3. Estimated delivery time
Deliveries take 4 to 7 days from the date we confirm your order by email.
These times are estimates. Deliveries can take longer during busy times such as Black Friday and December, or because of courier delays. If your order will be late, we will let you know by email.
4. Tracking your order
We confirm your order by email, and we email you again when your parcel is on its way, with a tracking number.
5. Your address and failed deliveries
Please give a full, correct address and a phone number the courier can reach you on.
To change your address, contact us on WhatsApp or through the contact form on our website before your parcel has been sent.
Make sure someone is available to receive the parcel. Couriers usually deliver during business hours on working days.
If a delivery fails because the address is wrong or nobody is available, the courier will try to contact you. If the parcel comes back to us, we will contact you to arrange redelivery, and an extra courier fee may apply.
6. Damaged or lost parcels
Please check your parcel when it arrives. If the packaging is damaged, note this with the courier if you can. If anything is damaged, wrong or missing, tell us within 48 hours of delivery and send photos. See our Refunds and Cancellations Policy for what happens next.
Your order is our responsibility until it is delivered to the address you gave us. If the courier loses your parcel, we will replace the items (if available) or refund you in full.
7. If a piece sells out
If a piece sells out after you have paid, see section 2 of our Refunds and Cancellations Policy for your options.
8. Contact us
- Business
- FashForge
- Website
- https://fashforge.co.za
- WhatsApp and phone
- +27 67 256 5980 (queries only)
- Contact form
- On our website, fashforge.co.za (queries only)
- @fashforge_official_account
- Physical address
- Our physical address for returns is provided when a return is confirmed.